SUBSCRIPTION FAQ
MANAGING YOUR SUBSCRIPTION
Please log in to manage your subscription. Once logged in, click “Manage Subscription” to access the following settings:
- View/change billing information
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View/change shipping names and addresses
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View/change subscription products
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View/change upcoming subscription dates
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Skip a month
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Cancel your subscription
If you do not have an account or do not know if you have an account, please click here and enter your email address. You will receive email instructions on how to activate your account.
FREQUENTLY ASKED QUESTIONS
What is the difference between the regular and Deluxe Candle of the Month Subscriptions?
The regular Candle of the Month subscription comes with (1) 7 oz jar candle, usually similar to our Flagship candles.
The Deluxe Candle of the Month subscription comes with (1) 7 oz jar candle and (1) Travel Candle.
Why doesn’t my discount code work?
As outlined in the product description, subscription products are not eligible for any discount codes. If your cart contains any subscription products, any discount codes will not work. Please purchase subscriptions separately from other products.
When will my subscription ship?
Your subscription will ship within (1) business day from the date of purchase each month. For example, if you purchase your first box on January 10th, your first box should ship by January 11th, then February 11th, March 11th, etc.
Business days do not include weekends or holidays. If we are closed for an extended holiday weekend or break, your subscription will ship within one week of our re-opening.
Can I change my subscription date?
Yes, you can change this in your subscription settings. Please log in and click “Manage Subscription”.
If you would like a certain subscription box to arrive around a specific date (for a birthday or holiday), please reach out to us at info@wickedaromas.co so we can ensure our fulfillment team meets your request.
